Bee Kind Candle Co. uses both USPS and FedEx for order fulfillment.
For our Free Economy Shipping, we may use either USPS First Class, FedEx Smart Post, or USPS Priority Mail to ship your order, whichever balances price & fulfillment speed best depending on your order and shipping destination.
For most orders of $35 or more, we ship your order for FREE using FedEx 2-Day, a 2-Day Express service anywhere in the US. Unfortunately, we can't offer FedEx Services to P.O. Boxes, so we'll use the
closest alternative where possible.
RETURN & EXCHANGE POLICY
We want you to be thrilled with your new beeswax candles, but if you're not, we'll do what we can to make it right. We're a small, family owned company, so customer service is something we strive to be great at. If you have questions or concerns, please reach out to us and we will do our best to make things right.
Contact us within 14 days of delivery if you have an issue with your order. We will gladly address any problems relating to manufacture of candle or breakages in transit, providing you are able to provide photographic evidence of shipping damages within 7 days of delivery. Please document the condition of the shipping packaging.
If the scent you chose isn't what you were hoping for, let us know and we will be happy to switch it out for you if you let us know within 14 days of delivery. You must contact us prior to returning items. Unauthorized returns may not be refunded or exchanged.
CONDITIONS OF RETURN
In the event you changed your mind, or don't like the scent you chose, buyers are responsible for return shipping costs. If we made a mistake, or there's a manufacturing defect we'll be happy to take care of the bill. We highly recommend using USPS Priority Mail, or a FedEx service as this will ensure you receive tracking and insurance
should there be an issue.
*If the item is not returned in its original sold condition, the buyer is responsible for any loss in value.
Most importantly, we want you to be happy with your candle! In the event you are not completely ecstatic with your purchase, we will be happy to issue a refund upon receipt of an authorized return, or otherwise agreed upon reason.
Please contact us to begin the process.